Exchange Policy

Exchange Policy

Please note that customers are responsible for the shipping expenses on any exchange, unless there has been an error within the shipping process for which Love, Dating and Marriage Ministry can be held responsible.

The most effective way to complete an exchange is to contact resources@lovedatingandmarriage.org with information of your order and your desired item for exchange. You will then be asked to make a purchase of your new item (as we cannot hold stock while your current item is in transit. Once the item is received at our warehouse in good condition (undamaged, in original, undamaged packaging) you will receive a full refund for the cost of the item alone.

Love, Dating and Marriage Ministry will issue an exchange upon the following criteria:

  • An item does not fit the intended user.
  • Customer is dissatisfied with an item.
  • An exchange request is made within 30 days after goods received.

What if my desired exchange item costs less than my original item?

  • You may be eligible for store credit, to be used in later purchases with the LDM Store.
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